Anita Agers Brooks

Traditional Marketing Versus Relational Marketing

This is how traditional marketing worked. 

  • Introduce a new or improved product
  • Explain all of its cool features
  • Show a brief overview highlighting how to use it
  • Tell the consumer why they shouldn’t live without it
  • Communicate a desired call to action

But twenty-first century consumers are more savvy, and demanding. They respond to relational marketing, whereas they are turned off by techniques that proved effective in our not so distant past. Here’s the difference:

  • Tell a short story about the new or improved product instead of simply introducing it, or even better, show something shocking, dramatic, and/or totally unrelated to get their attention
  • Explain how it will benefit the consumer — be clear in communicating what’s in it for them
  • Paint a picture of a personal connection between the product and the everyday consumer
  • Tell the consumer why their life will be better because they have the product, especially if you can make them believe the product will help them fulfill their dreams
  • Leave them hanging with just a hint of how they can find out more, or end with a subliminal reminder of the product, but never use in-your-face advertising methods

This is how relational marketing differs.

When marketing our books, we must remember how the consumer has been trained over the last few years. Gone are the days where you could push through advertising. The buying market expects you to ask permission before sending them special offers. Bombarding them with notices about your book or other products mostly ticks them off.

Instead, find a way to connect your message to them personally, and leave the final decision up to them, versus pressuring for a quick decision. Especially effective is making them feel like insiders, and showing them a way they can help. It feeds the human intrinsic motivator to assist others. And psychologically, it establishes a bond — a relationship.

Relational marketing is here to stay. Find a way to establish a relationship with your buying public, create and maintain mutually beneficial reasons to stay connected, and watch your sales rise.

But make your efforts real and genuine. Strive to give them something that truly will make their lives better, because if you try to fake it, your marketing efforts will fall flat. Some things never go out of style. Honesty. Authenticity. Vulnerability. Humility. Keep those at your core, and relational marketing will require no more effort than being who you really are.

Anita Fresh Faith

First Hired Last Fired
Available online, at Barnes and Noble, and select midwest Walmart Stores

Anita Agers-Brooks is a Business and Inspirational Coach, Certified Personality Trainer, Productivity Expert, Certified Training Facilitator, Communications Specialist, and national speaker. Anita is also the author of, First Hired, Last Fired — How to Become Irreplaceable in Any Job Market. Now available at Amazon, Barnes and Noble, Books a Million,, select Walmart’s, plus many fine stores, Christian and otherwise.

She’s a partner in The Zenith Zone, a business coaching firm. Member of the Christian Writer’s Guild, Toastmasters, and a client of WordServe Literary Group. A graduate of CLASSeminars for Leaders, Speakers, and Authors, a co-founder of The StoryWriting Studio, and speaker on circuit for Stonecroft International Ministries. Anita co-hosts a weekly podcast, Engaging Life and Leadership with Darren Dake, available on iTunes, Stitcher, and other podcast platforms.

Anita is passionate about business with integrity, healthy relationships, and issues of identity. She travels the country teaching others from her personal experiences and research. She believes it’s never too late for a fresh start with fresh faith.

Her favorite past time is lounging by a river or lake in Missouri, laughing with with her husband of thirty years, Ricky.

Follow her FreshFaith blog You may contact her via website or email


2 thoughts on “Traditional Marketing Versus Relational Marketing”

  1. BOTH videos brought back lots of memories, Anita. I especially like the one about the VW game. I remember playing a similar game with with Tara and Miles on a car trip. We called it “Red Truck”! Do you KNOW how many red trucks there are in Arkansas?!!!! Let me just say this … I got REAL tired of hearing the words “red truck” that day! 😉


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